Shipping policy
Shipping policy
Shipping Policy
Supply Chain
Valleyold works with carefully selected manufacturing and logistics partners across the United States, Europe, and Asia. Depending on product availability and destination, orders within the European Union may be shipped from regional distribution centers.
This approach allows us to ensure consistent quality control and reliable delivery.
Order Processing
Orders are processed within up to 3 business days (Monday to Friday).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
Estimated delivery times may vary depending on destination:
| Destination | Estimated Delivery Time | Notes |
|---|---|---|
| European Union | 7–10 business days | Remote areas and islands may take up to 15 business days |
Delivery times are estimates and may be affected by external factors such as customs procedures, weather conditions, strikes, or periods of high demand.
Tracking Information
Tracking details will be provided via email once your order has been shipped.
You may also access tracking information through your customer account when available.
Correct Shipping Address
Please ensure that all shipping details are entered accurately at checkout.
If a package is returned due to an incorrect or incomplete address, the following options may apply:
-
Reshipment, with additional shipping costs covered by the customer
-
Refund, excluding the original shipping fee
Failed Delivery Attempts
Carriers typically make one delivery attempt. If delivery is unsuccessful, the package may be held at a local pickup point for 7–10 days.
If the package is not collected within this period, it may be returned to the sender.
Customs, VAT, and Import Fees
Orders shipped internationally may be subject to customs duties, VAT, or other import fees imposed by local authorities.
If such charges occur, please contact our support team so we can review the situation and provide appropriate assistance.
Split Shipments
In certain cases, an order may be shipped in multiple packages. Each shipment will include its own tracking number.
Extended Delays
If your order has not arrived within 30 calendar days from the shipping date, you will be eligible for one of the following options:
-
Free reshipment
-
Full refund
Support & Contact
If you have any questions regarding shipping, delivery status, or require assistance with your order, please contact our support team.
Customer Support
support@valleyold.com
For efficient assistance, please include your order number when applicable.
Shipping Policy
Supply Chain
Valleyold works with carefully selected manufacturing and logistics partners across the United States, Europe, and Asia. Depending on product availability and destination, orders within the European Union may be shipped from regional distribution centers.
This approach allows us to ensure consistent quality control and reliable delivery.
Order Processing
Orders are processed within up to 3 business days (Monday to Friday).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
Estimated delivery times may vary depending on destination:
| Destination | Estimated Delivery Time | Notes |
|---|---|---|
| European Union | 7–10 business days | Remote areas and islands may take up to 15 business days |
Delivery times are estimates and may be affected by external factors such as customs procedures, weather conditions, strikes, or periods of high demand.
Tracking Information
Tracking details will be provided via email once your order has been shipped.
You may also access tracking information through your customer account when available.
Correct Shipping Address
Please ensure that all shipping details are entered accurately at checkout.
If a package is returned due to an incorrect or incomplete address, the following options may apply:
-
Reshipment, with additional shipping costs covered by the customer
-
Refund, excluding the original shipping fee
Failed Delivery Attempts
Carriers typically make one delivery attempt. If delivery is unsuccessful, the package may be held at a local pickup point for 7–10 days.
If the package is not collected within this period, it may be returned to the sender.
Customs, VAT, and Import Fees
Orders shipped internationally may be subject to customs duties, VAT, or other import fees imposed by local authorities.
If such charges occur, please contact our support team so we can review the situation and provide appropriate assistance.
Split Shipments
In certain cases, an order may be shipped in multiple packages. Each shipment will include its own tracking number.
Extended Delays
If your order has not arrived within 30 calendar days from the shipping date, you will be eligible for one of the following options:
-
Free reshipment
-
Full refund
Support & Contact
If you have any questions regarding shipping, delivery status, or require assistance with your order, please contact our support team.
Customer Support
support@valleyold.com
For efficient assistance, please include your order number when applicable.
Shipping Policy
Supply Chain
Valleyold works with carefully selected manufacturing and logistics partners across the United States, Europe, and Asia. Depending on product availability and destination, orders within the European Union may be shipped from regional distribution centers.
This approach allows us to ensure consistent quality control and reliable delivery.
Order Processing
Orders are processed within up to 3 business days (Monday to Friday).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
Estimated delivery times may vary depending on destination:
| Destination | Estimated Delivery Time | Notes |
|---|---|---|
| European Union | 7–10 business days | Remote areas and islands may take up to 15 business days |
Delivery times are estimates and may be affected by external factors such as customs procedures, weather conditions, strikes, or periods of high demand.
Tracking Information
Tracking details will be provided via email once your order has been shipped.
You may also access tracking information through your customer account when available.
Correct Shipping Address
Please ensure that all shipping details are entered accurately at checkout.
If a package is returned due to an incorrect or incomplete address, the following options may apply:
-
Reshipment, with additional shipping costs covered by the customer
-
Refund, excluding the original shipping fee
Failed Delivery Attempts
Carriers typically make one delivery attempt. If delivery is unsuccessful, the package may be held at a local pickup point for 7–10 days.
If the package is not collected within this period, it may be returned to the sender.
Customs, VAT, and Import Fees
Orders shipped internationally may be subject to customs duties, VAT, or other import fees imposed by local authorities.
If such charges occur, please contact our support team so we can review the situation and provide appropriate assistance.
Split Shipments
In certain cases, an order may be shipped in multiple packages. Each shipment will include its own tracking number.
Extended Delays
If your order has not arrived within 30 calendar days from the shipping date, you will be eligible for one of the following options:
-
Free reshipment
-
Full refund
Support & Contact
If you have any questions regarding shipping, delivery status, or require assistance with your order, please contact our support team.
Customer Support
support@valleyold.com
For efficient assistance, please include your order number when applicable.
Shipping Policy
Supply Chain
Valleyold works with carefully selected manufacturing and logistics partners across the United States, Europe, and Asia. Depending on product availability and destination, orders within the European Union may be shipped from regional distribution centers.
This approach allows us to ensure consistent quality control and reliable delivery.
Order Processing
Orders are processed within up to 3 business days (Monday to Friday).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
Estimated delivery times may vary depending on destination:
| Destination | Estimated Delivery Time | Notes |
|---|---|---|
| European Union | 7–10 business days | Remote areas and islands may take up to 15 business days |
Delivery times are estimates and may be affected by external factors such as customs procedures, weather conditions, strikes, or periods of high demand.
Tracking Information
Tracking details will be provided via email once your order has been shipped.
You may also access tracking information through your customer account when available.
Correct Shipping Address
Please ensure that all shipping details are entered accurately at checkout.
If a package is returned due to an incorrect or incomplete address, the following options may apply:
-
Reshipment, with additional shipping costs covered by the customer
-
Refund, excluding the original shipping fee
Failed Delivery Attempts
Carriers typically make one delivery attempt. If delivery is unsuccessful, the package may be held at a local pickup point for 7–10 days.
If the package is not collected within this period, it may be returned to the sender.
Customs, VAT, and Import Fees
Orders shipped internationally may be subject to customs duties, VAT, or other import fees imposed by local authorities.
If such charges occur, please contact our support team so we can review the situation and provide appropriate assistance.
Split Shipments
In certain cases, an order may be shipped in multiple packages. Each shipment will include its own tracking number.
Extended Delays
If your order has not arrived within 30 calendar days from the shipping date, you will be eligible for one of the following options:
-
Free reshipment
-
Full refund
Support & Contact
If you have any questions regarding shipping, delivery status, or require assistance with your order, please contact our support team.
Customer Support
support@valleyold.com
For efficient assistance, please include your order number when applicable.
Shipping Policy
Supply Chain
Valleyold works with carefully selected manufacturing and logistics partners across the United States, Europe, and Asia. Depending on product availability and destination, orders within the European Union may be shipped from regional distribution centers.
This approach allows us to ensure consistent quality control and reliable delivery.
Order Processing
Orders are processed within up to 3 business days (Monday to Friday).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
Estimated delivery times may vary depending on destination:
| Destination | Estimated Delivery Time | Notes |
|---|---|---|
| European Union | 7–10 business days | Remote areas and islands may take up to 15 business days |
Delivery times are estimates and may be affected by external factors such as customs procedures, weather conditions, strikes, or periods of high demand.
Tracking Information
Tracking details will be provided via email once your order has been shipped.
You may also access tracking information through your customer account when available.
Correct Shipping Address
Please ensure that all shipping details are entered accurately at checkout.
If a package is returned due to an incorrect or incomplete address, the following options may apply:
-
Reshipment, with additional shipping costs covered by the customer
-
Refund, excluding the original shipping fee
Failed Delivery Attempts
Carriers typically make one delivery attempt. If delivery is unsuccessful, the package may be held at a local pickup point for 7–10 days.
If the package is not collected within this period, it may be returned to the sender.
Customs, VAT, and Import Fees
Orders shipped internationally may be subject to customs duties, VAT, or other import fees imposed by local authorities.
If such charges occur, please contact our support team so we can review the situation and provide appropriate assistance.
Split Shipments
In certain cases, an order may be shipped in multiple packages. Each shipment will include its own tracking number.
Extended Delays
If your order has not arrived within 30 calendar days from the shipping date, you will be eligible for one of the following options:
-
Free reshipment
-
Full refund
Support & Contact
If you have any questions regarding shipping, delivery status, or require assistance with your order, please contact our support team.
Customer Support
support@valleyold.com
For efficient assistance, please include your order number when applicable.