Contact information
Contact Information Policy
Company Contact Details
Valleyold is committed to transparency, accessibility, and professional customer service.
This Contact Information Policy outlines how customers can reach us for any inquiries, assistance, or support-related matters.
Official Contact Channel
All customer communication is handled exclusively through our official support channel.
Customer Support Email
support@valleyold.com
This email address is the only authorized contact channel for matters related to:
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Orders and order status
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Returns, exchanges, and refunds
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Shipping and delivery inquiries
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Product information and sizing
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Policies, terms, and general assistance
Availability and Response Time
Our support team operates during standard business days.
While response times may vary depending on request volume, we are committed to responding within a reasonable timeframe and providing clear, professional assistance.
For faster resolution, customers are encouraged to include:
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Order number (if applicable)
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Full name used at checkout
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A clear description of the request
Use of Contact Information
The contact information provided by Valleyold is intended solely for customer support and official communication.
Any misuse of our contact details, including unsolicited messages, automated spam, or abusive communication, may result in restricted access to our services.
Legal Notice (EU Compliance)
In accordance with applicable European Union e-commerce and consumer protection regulations, Valleyold provides clear and direct contact information to ensure customers can communicate with the seller easily and efficiently.
This policy applies to all users accessing or purchasing from our website.
Updates to This Policy
Valleyold reserves the right to update or modify this Contact Information Policy at any time.
Any changes will be published on this page and will take effect immediately upon posting.
Support & Contact
For any assistance, questions, or official requests, please contact us through our authorized channel:
Customer Support
support@valleyold.com